This is FAQ page, Here you can find answers to the common questions about our site.
What is your refund process?
Upon receiving your order you have 14 days to contact us at firstname.lastname@example.org or via our livechat. Once we receive your request, we will then provide you with further instructions on how to proceed. Full value is refunded and shipping cost will be covered by Koshmanrings.
What is the purchase process?
All rings are made to order. After receiving your payment we start the creation process. You ring will be cast according to your requirements. It will forego several stages of fine hand polishing. We will inform you as soon as the ring is finished, packed and shipped to your destination.
How much time will it take for a ring to be delivered?
The process of ring-making begins when you submit your order. In average it takes 2 to 4 weeks for the order to be delivered.
Where do you ship?
The shipment is done worldwide using international mail.
Is there a tracking information available?
All orders ship with a tracking number that you can use to monitor the status of your order in transit.