This is a page on frequently asked questions. Here you can find the common information about the principals of our functioning.

What is your refund process?

Upon receiving your order you have 14 days to contact us at or via our livechat. Once we receive your request, we will then provide you with further instructions on how to proceed. Full value is refunded and shipping cost will be covered by Koshmanrings.

What is the purchase process?

All rings are made to order. After receiving your payment your order is placed in the waiting list at the end of which we start the creation process. You ring will be cast according to your requirements. It will forego several stages of molding, cleaning, fine hand polishing and quality control. We will inform you as soon as the ring is finished, packed and shipped to your destination.

How much time will it take for a ring to be delivered?

All orders are subject to a waiting list. The waiting time may variate depending on your placement in the waiting list. For more information regarding your order do not hesitate to contact us via email or in our livechat. Additional information about the delivery process can be found on the orders and delivery page

Where do you ship?

The shipment is done worldwide using international mail.

Is there a tracking information available?

All orders ship with a tracking number that you can use to monitor the status of your order in transit.

How do I get to know my size?

Please refer to our size tool page or directly download a printable sizing tool.

Can I order a custom made ring with a unique design?

For all custom requests please contact us at

Where can I find the terms and conditions?

The information is available on the terms and conditions page

I don’t find needed answers here. How do I contact you for additional information?

You can contact us at at any moment at or via our livechat .