ORDER PROCESSING TIME
Once you place your order at the Koshmanrings online shop, we will send you an email confirmation containing the details of your order. You can track your order status under your Koshmanrings account. The order will go from“Paid” to “In picking” and then, finally, to “Shipped”, which means that the order has left our warehouse in France.
Additionally, we inform you by email once the order is dispatched. The shipping confirmation email contains shipping details along with the parcel tracking information, if available.
The delivery time varies depending on the shipping method in use and the delivery address.
In countries other than France, Koshmanrings orders are shipped by international mail directly to your doorstep, whereas in France they are delivered by chronopost. You can expect delivery within 2-5 business days from the dispatch date. It might take longer for the parcel to reach you if your delivery address is in a remote or hard to reach location.
The shipping method along with the tracking code, if applicable, are visible in the shipping confirmation email that you receive once the order is dispatched.
Koshmanrings Online Shop delivers orders internationally, with some restrictions. We cannot ship orders to PO boxes, hotels or hostels, penitentiaries and military bases. The shipping address you indicate for you order must be a real address where you will be present to sign for the delivery.
WHERE IS MY PACKAGE?
If your order has been shipped to you using a trackable delivery method and hasn’t reached you within 10 days of the estimated delivery date, please contact the courier (FedEx or Itella) in your country and quote the tracking number of your package.
If the order has been shipped to you using a non-trackable delivery method, please allow up to 21 days for the deliveries within EU, Norway and Switzerland. For non-trackable deliveries in Finland, please allow up to 10 days for the delivery to reach you. If you still don’t receive the letter within this time period, please check with your local post office.
CANCELLING YOUR ORDER
All items are made to order. Once you placed an order at the Koshmanrings we start processing it immediately and it takes us up to 2 weeks to ship item. If you change your mind and would like to cancel the order, Koshmanrings Service and Support can assist you as long as the order hasn’t been shipped yet. You can check the order status under your Koshmanrings Online Shop account.
CHANGING SHIPPING ADDRESS
If you notice that there is a mistake in your shipping address, please let us know as soon as possible by submitting a request for Koshmanrings Service and Support and we will make the correction. We start processing new orders right away and it takes us 1 to 2 weeks to prepare them for shipping, therefore we may not be able to make the change in time before the order is shipped.
If you need to change the shipping address after the order is already shipped, we advise you to contact the courier directly and notify them about the mistake in your shipping address. You can find out which courier is making the delivery from the shipping confirmation email that we send you when the order is dispatched.